MAGIC NAILS – SALON POLICY

At Magic Nails, we are committed to providing high-quality services in a safe, professional, and hygienic environment. We follow all sanitation and sterilization regulations to ensure client health according to provincial law. Please review our salon policies below:

1. Service Guarantee & Repair Policy

  • We want every client to be happy with their nails. If nails break, lift, or chip due to our service within 7 days from the original service date, we will repair them once free of charge.
  • After 7 days, or if damage occurs due to improper aftercare, external impact, or personal actions, repairs will be subject to standard service fees.
  • This ensures clients get the best results while protecting our technicians and salon.

2. Health & Safety Policy

  • For health and safety reasons, we do not perform manicure, pedicure, or waxing services on clients with open wounds, bleeding, infections, contagious skin conditions, or any visible skin disease in the service area.
  • We reserve the right to refuse service if a condition may compromise safety or sanitation standards.
  • Please inform your technician of any special requests or health concerns prior to your service.

3. Pricing Policy

  • We maintain a standardized price list for all services.
  • Clients may refer to our pricing on our website or the service menu displayed in the salon.
  • For custom designs or services not listed, pricing will be discussed and confirmed before service begins.
  • All service prices are listed before tax. Clients are responsible for paying applicable taxes (HST 13%) regardless of payment method.

4. Service Agreement

  • All services are performed based on mutual agreement between the client and technician prior to beginning the service.
  • During the service, technicians will check in and confirm preferences to ensure client satisfaction.

5. Appointment Policy

  • Appointments will be automatically cancelled if a client arrives more than 10 minutes late without prior notice.
  • Advance notice is appreciated for rescheduling or cancellations.

6. Refund Policy

  • We do not offer refunds after payment is completed.
  • If there is an issue with the service, please notify us immediately so we may address it appropriately.

7. Right to Refuse Service

  • We reserve the right to refuse service to anyone who is disrespectful, aggressive, or violates salon policies.

8. Personal Belongings

  • Magic Nails is not responsible for lost or damaged personal items.

9. Children Policy

  • For safety reasons, children must be supervised at all times.
  • The salon is not responsible for accidents involving unattended children.

10. Payment Policy

  • All payments must be completed in full at the time of service.
  • We accept cash, debit, and credit cards.

11. Same-Time Service Policy

  • When technician availability allows, we may perform manicure and pedicure services at the same time for your convenience.
  • If our technicians are busy or unavailable to perform services simultaneously, appointments involving two or more services will be completed one service at a time.
  • Same-time service is based on technician availability and cannot be guaranteed for every appointment.

WAXING & FACIAL CLIENT CONSENT POLICY

By booking and receiving a waxing or facial service, the client confirms that they:

1. Chemical Peels & Active Skincare

  • Agree to avoid chemical peels, strong exfoliating acids, retinoids, and other irritating skincare products for the recommended period before and after the service.

2. Skin Condition

  • Have informed the technician of any allergies, skin sensitivities, medications, or recent skin treatments that may affect the service.

3. Compromised Skin

  • Understand that waxing or facial services should not be performed on broken, irritated, sunburned, recently peeled, or otherwise compromised skin.

4. Possible Skin Reactions

  • Understand that temporary redness, sensitivity, swelling, or irritation may occur following waxing or facial services.

5. Aftercare

  • Agree to follow all aftercare instructions provided by the salon to help protect the skin and reduce the risk of irritation.

6. Client Responsibility

    • Confirm that all information provided to the salon is true and complete. The client understands that failure to disclose relevant information may increase the risk of skin irritation or injury.

By proceeding with the service, the client confirms that they have read, understood, and agreed to the above conditions.